Return Policy

30-Day Return Window

Every order from FamilyRoster can be returned within 30 days of delivery. That applies to single jerseys, mixed team orders, and bulk cases alike. If you resell our jerseys or run a small shop, you get the same window as a customer buying one item for personal use. The count starts on the delivery date shown by the tracking number, not the day you placed the order.

Condition We Accept

Send items back in the condition you received them. We check each return when it arrives.

• Unworn and unwashed jerseys
• Original tags still attached
• No odors, stains, marks or signs of use
• Items packed so they arrive without damage

For bulk and reseller orders, return the full case where possible. If you only send part of an order back, note which sizes or quantities you are returning so we can process it faster.

How to Start a Return

Message us on WhatsApp or through the contact form with your order number and the items you want to return. We reply with return instructions and the address to ship to. Do not send anything back before you hear from us, because unannounced packages are hard to match to an order.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method. Your bank or card provider may take a few extra days to show the credit. Return shipping is paid by the customer unless the item arrived damaged or we shipped the wrong item, in which case we cover it.

Exchanges

Need a different size or a different team? Tell us in your message. We confirm availability before you ship the original item back. Stock moves quickly on popular teams, so ask early in your 30-day window.

Shipping and Support

Shipping takes 7-15 business days, and every order ships with a tracking number. Shipping is free on orders over $50. Returns are accepted within 30 days of delivery. Checkout is secure, and support runs through WhatsApp or the contact form. For bulk and reseller questions, include your order number and quantities so we can answer in one reply.