Privacy Policy

What We Collect

When you place an order or request a bulk quote, FamilyRoster collects the details needed to process it: your name, shipping and billing address, email address, phone number, and order contents. If you message us on WhatsApp or through the contact form, we keep that conversation so we can follow up on quotes, sizing questions, and reseller inquiries.

How We Use Your Information

Your information is used to confirm orders, arrange shipping, answer support requests, and keep basic records of wholesale and bulk transactions.

• Processing and fulfilling orders, including bulk and reseller quantities
• Sending order updates and tracking numbers
• Responding to messages sent by WhatsApp or the contact form
• Handling returns within 30 days of delivery
• Preventing fraud and keeping secure checkout reliable

We do not sell your personal information.

Payments and Checkout

Payments are completed through secure checkout. Card details are handled by the payment provider and are not stored by us. We only see the order total, items purchased, and confirmation that payment went through.

Shipping Details

Orders ship with a tracking number, and shipping takes 7-15 business days. Delivery addresses are shared with the carrier so your parcel can reach you. Free shipping applies on orders over $50. Resellers placing repeat bulk orders may have the same address saved for convenience if they ask us to.

Cookies and Site Data

The site may use cookies for cart function, login sessions, and basic traffic measurement. You can clear or block cookies in your browser settings, though parts of checkout may not work properly without them.

Sharing and Service Providers

We share information only with providers that help us run the store, such as payment processors, shipping carriers, and messaging tools. They receive what is needed to complete their task and nothing more. We may release information if required by law.

Your Choices

You can ask to review, correct, or delete the personal data we hold about you. Reach us by WhatsApp or through the contact form and we will assist. If you would rather not receive order-related messages, note that some updates, such as tracking numbers, are sent as part of fulfilling your order.

Updates to This Policy

This policy may be revised to reflect changes in how the store operates. The current version is always posted on this page. Questions about privacy can be sent by WhatsApp or the contact form.